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Questions and answers
Service
How to register an account on your site?

In order to take advantage of all the benefits of our service, you need to register on our website and activate your account by mail. To do this, you must specify personal and existing mail. Only one account can be linked to one mail. Before registering, read the rules of our service.

  1. On the main page of our site, click on the “Register” button. On the page that opens, enter your full name, e-mail, create a password, enter the letters from the picture and click "Register".
  2. An email has been sent to your email address to activate your account. Open the email and follow the link. Done, your account is activated.

If you have any questions, our specialists are always ready to assist you in the online chat on our website or by e-mail support@kassa .cc

With warmth and soul,

Your Kassa

In what mode does the Kassa.cc service work?

Our service works 24 hours a day, seven days a week.
The service provides 2 daily technical breaks:
From 15:45 to 16:15 and from 23:30 to 00:00 Moscow time. 

Technical support is available from 08:00 to 00:00 Moscow time.
From 00:00 to 08:00 Moscow time, the site works fully automatically.

Additional breaks are also possible during work in case of updating the functionality of the system. In these cases, notifications will be posted in advance on our website in the "News" section and on our pages and groups in social networks.

What is the minimum amount for exchange?

The minimum amounts that could be exchanged on our server are:

150    RUB -> USD
2000 KZT -> USD
3        USD ->RUB
3        USD -> KZT

0,001 Bitcoin (BTC) -> RUB, USD, KZT
0,005 Bitcoin Cash (BCH) -> RUB, USD, KZT
0,01   Ethereum (ETH) -> RUB, USD, KZT
0,5     Ethereum Classic (ETC) ->RUB, USD, KZT
0,05   Litecoin (LTC) -> RUB, USD, KZT
0,01   Dash (DSH) ->RUB, USD, KZT
0,2     Monero (XMR) ->RUB, USD, KZT
10      Ripple (XRP) ->RUB, USD, KZT

RUB, USD, KZT -> 0,004 Bitcoin (BTC);
RUB, USD, KZT -> 0,005 Bitcoin Cash (BCH);
RUB, USD, KZT -> 0,01 Ethereum (ETH);
RUB, USD, KZT -> 0,5 Ethereum Classic (ETC);
RUB, USD, KZT -> 0,1 Litecoin (LTC);
RUB, USD, KZT -> 0,02 Dash (DSH);
RUB, USD, KZT -> 0,2 Monero (XMR);
RUB, USD, KZT -> 20 Ripple (XRP).

Какая минимальная сумма вывода для заработанных вознаграждений?

Минимальная сумма для снятия заработанных вознаграждений с кэшбека и реферальной системы составляет 150 RUB.
Perfect Money USD - 3 USD
Perfect Money EUR - 3 EUR
Payeer RUB - 150 RUB
Payeer USD - 3 USD
Payeer EUR - 3 EUR
AdvCash RUB - 150 RUB
AdvCash USD - 3 USD
AdvCash EUR - 3 EUR
Ripple - 21 XRP
Litecoin - 0,03 LTC
Dash - 0,06 DSH
Bitcoin Cash - 0,01 BCH
Ethereum Classic - 0,1 ETC
Zcash - 0,06 ZEC
Monero - 0,03 XMR
Tether TRC20 - 5 USDT
Tether BEP20 - 10 USDT
Cardano - 20 ADA
Waves - 2 WAVES
Tron - 20 TRX
Dogecoin - 20 DOGE
BNB (BEP2) - 0,01 BNB
BNB (BEP20) - 0,01 BNB
Stellar - 15 XLM
Toncoin - 10 TON

What wallet formats are supported?

We do not support receiving and sending coins via smart contracts. If you sent coins via a smart contract, they will be lost.
On the BNB (BEP20) network, we only accept and send one coin - BNB (Binance Coin)
On the BNB (BEP2) network, we only accept and send one coin — BNB (Binance Coin)
When sending coins to OUR details, the tag/memo must be specified!

*wallet can be issued with or without a memo.

Which payment commission you have?

The payment commission of our service are already included in the
exchange rate and are displayed at the application stage, including the
commission for the payment system.

How can I recover my password, if I forgot it?

Go to the password recovery page (“Forgot your password?” button) and
enter your registered e-mail (login). Letter will be sent to your e-mail with a
link for confirming your password recovery. Make sure that you open the letter
and follow the link. After confirming the password change, you will be able to
enter a new password.

What I need to do if I lose access to mail?

You must have full access to mail, which was entering during account registration, for
transactions and authorization on our website. If you have lost access to your
email, you must use the password recovery form or contact technical support for
your email account.

We strongly recommend changing the password from your personal account on our service for security purposes. The form for changing the password is available here after restoring access to the mail.

What is a Referral Program and how can it be obtained?

Do you want to earn money with us? Register on the web-site and you will be able to participate in our referral program!

The referral program is a type of earnings for registered users on our service, which comes in the form of rewards for exchanges of those customers who came to us through your referral link. In your personal account you will receive an affiliate link and promotional materials, through which you can attract customers and thereby earn money.

The terms of referral charges for your referrals’ exchange:
0,5% of the exchange amount - after the registration on our web-site
0,6% of the exchange amount - for 5 invited referrals
0,8% of the exchange amount + gift - for 10 invited referrals
0,9% of the exchange amount + gift - for 100 referrals
1% of the exchange amount + gift - for 300 referrals

You may also receive gifts for invited referrals! The only condition is that the invited referral must be a real user and make exchange transactions with us.

10 invitees - usb 3.0 flash drive
20 - branded gift
30 - power bank
50 - iPod shuffle
100 - Sony PlayStation
150 - Apple Watch
300 - iPhone SE

You receive a referral accruals percentage from service earnings for each of your exchange transactions. You receive rewards only if the service commission for the exchange exceeds 0%. If the service has no earnings (zero commission) in this direction of exchange, you do not receive a reward for the exchange.

How to withdraw referral rewards?

By participating in our reward system, you receive income in the form of cashback for the exchange operations performed on our service and for the exchange operations of your referrals. Detailed conditions of the current user reward system are described here - https://kassa.cc/ru/referalusers. You can get acquainted with the amount of accumulated rewards in your personal account - https://kassa.cc/referrals. In this manual, we will describe the system for withdrawing accumulated rewards to your wallet.

  1. Log in to our website and go to the “Referral program” section. Click on the "Create a request for payment" button and select the payment system that is convenient for you from the list. The minimum withdrawal amount is 3 USD.
  2. To complete the application for the withdrawal of rewards, go to your mail and open the letter with a link to confirm the creation of the application. Confirm the withdrawal from the link.
  3. We process applications for the withdrawal of referral rewards from 5 minutes to 24 hours. You can follow the status of your application in your personal account in the “My Applications” section.
Where can I find a referral link?

A referral program is available for all users of our service. Referral program - a type of earnings for registered users of our service, in the form of rewards for the exchanges of clients who came to us through your referral link.

  1. Log in to our website. Go to the “Referral program” section and copy your individual referral link to attract customers to our website.
  2. Place it on your Internet resource and earn with us on exchanges, referrals attracted by you.
Where can I leave feedback about the service?

You can leave your feedback on the following monitorings:

Bestchange
Bits.Media
Kurs Expert
Kursoff
XRates
OKchanger
Bestexchangers
Chexch
Changegid
E-mon
Eobmen-obmen
Exchange.digitalmoneytalk
Cryptobrokers
Exchangersmonitor
Glazok
Pro-obmen
Newll
Kurses
MyWot

You can also leave feedback on the forums:

Bits.Media
MMGP
BitcoinTalk
Cryptogid
Kriptovalyuta
Wmzforum
Bitcoinfor
Forum.hyipinvest

How to create an application?

In order to create an application, you need to follow the instructions stated below:

1. Select the exchange direction (for example: in the ‘Give’ column choose Sberbank, in the ‘Receive’ column choose Payeer and specify the amount you want to exchange or receive.

2. Fill in the ‘Data entry’ column, specify your e-mail, the wallet number (card or account) which you want to transfer money from, the wallet number (card or account) which you want to receive money and tick in ‘I am not a robot’.

3. Click the ‘Exchange now’ button, and then in the pop-up window you will be able to see our requisite elements for the transfer. In the case of banks, on the first exchange the system will ask you to verify the card that you want to use to perform the transfer. For each new card it will be necessary just for once.

4. Copy our details and click the ‘Go to payment’ button, after which you will open the Bank's or PS's website. Insert the amount indicated in the application and your requisite elements, confirm the transfer. Do not fail to to make sure that the amount has been written down.

5. Next, return to our website and confirm the payment by clicking on the ‘I paid’ button. Done.

6. After the application is created, you will receive information on your application status through e-mail, and you will be automatically registered on our service. In order to confirm the registration, you will need to follow the link specified in the e-mail. After confirming the registration, you will be able to track the application status in your MA (My Account), as well as participate in the referral program and receive discounts.

An example of creating a Qiwi application on Bitcoin in a video instruction below:

Why do you need card verification?

Verification of a bank card is a confirmation that the card belongs to the person who makes the exchange. That is, this is a way to protect against fraud not only for our service, but also for our customers.

It's very simple, you just need to take a picture of the card against the background of our site, you can close all data except the first and last four digits of the card, as well as the name and surname of the holder. The procedure must be completed once for each new card. If you have already passed verification once and wish to create more exchange requests, card verification is not required.

If your card is "momentum" and your initials are not indicated on it, we will only check the card number, completely. But at the same time, the application must indicate the real data of the cardholder.

How long does it take to process an application?

The exchange is performed by an operator in manual mode and takes from 5 up to 20 minutes after the payment on application is received, it depends on the workload of our operators.

There also may be rare cases with the Perfect Money payment system, when the Perfect Money system itself blocks the transfer for the purpose of verification. On average, the wait may last from 1 up to 6 hours, but it may also be a longer-term wait.

Как я могу верифицировать виртуальную карту?

Первый способ:
1. Откройте виртуальную карту на компьютере.
2. В другом окне откройте наш сайт (kassa.cc).
3. Уменьшите одно из окон на экране так, чтобы можно было сфотографировать оба окна.
4. Загрузите получившееся фото.

Важно, чтобы на фото читались номера карты и имя владельца!
Внимание! Мы не принимаем скриншоты экрана для верификации.

Второй способ:
1. Откройте виртуальную карту на телефоне.
2. Откройте сайт kassa.cc.
3. Сделайте фото виртуальной карты на фоне с открытой вкладкой kassa.cc.
4. Загрузите получившееся фото.

Важно, чтобы на фото читались номера карты и имя владельца!
Внимание! Мы не принимаем скриншоты экрана для верификации.

Третий способ:
1. Откройте виртуальную карту на телефоне или компьютере.
2. Напишите на листочке название нашего сайта kassa.cc и сегодняшнюю дату.
3. Приложите листочек к экрану и сделайте фото.
4. Загрузите получившееся фото.

Важно, чтобы на фото читались номера карты и имя владельца!
Внимание! Мы не принимаем скриншоты экрана для верификации.

I paid for the application, but the money was not received on my account. What could be the reason?

The reasons may be different. To provide an exchange that will be successfully completed, please make sure that you did everything correctly:

1. Check if you have correctly entered your requisite elements for the transfer (wallet, account or card). If you specify incorrect details, your application will be moved to the Erroneous, which will be followed by an e-mail with reason detalizations;

2. Before transferring funds to us, make sure that you have copied our requisite elementss correctly. We are not liable for your mistakes;

3. When transferring to our requisites, make sure that the funds have been written off. If we do not receive the income, the application will be deleted;

4. The transfer may be possibly delayed by the PS or the Bank. In this case, we cannot accelerate the process, so it is only left to wait. To find out why the transfer has been delayed, you may call or e-mail the PS or Bank technical support;

5. All the reasons are individual, so if your situation does not apply to any of those listed above, you may send us an e-mail or address the online support on our web-site. We are always happy to help!

How to track my application status?

Your application status may be tracked in the section “My applications“ in My Account.

Also, if the application status changes, you will be notified by the e-mail indicated on the creation of Account.

Why does it take so long to process my application?

The exchange is performed by an operator in manual mode and takes from 5 up to 20 minutes after the payment on application is received, it depends on the workload of our operators.There may be other reasons why your application is processed longer:

1. The first and most common reason is not that the application was not created. Remember that if you failed to click the ‘I paid’ button, the creation of your application may not be considered finished. If you accidentally close or refresh the page with this button, write to our online support and we will help you with this problem;

2. Check if you have written off the funds from your account when transferring. Perhaps you did not take into account the commission of the PS or the Bank, and you did not have enough funds for the transfer. Or for some technical reasons, the PS or the Bank did not allow your transfer. Be careful! If payment on the application does not arrive in a small period of time after its creation, it will be removed;

3. Incorrectly specified requisite elements can also cause a delay in the processing of your application. Carefully check the data when filling the application in. If there is an error, we will not be able to transfer the funds to you and the application will be moved to the Erroneous. Be sure to contact us through e-mail or web-site online support in order to solve this problem as soon as possible. After you provide us with the correct requisites for the transfer, we will process your application as soon as may be;

4. Before transferring funds, make sure that you have copied our requisite elements correctly. We are not liable for your mistakes;

5. There also may be rare cases with the Perfect Money payment system, when the Perfect Money system itself blocks the transfer for the purpose of verification. On average, the wait may last from 1 up to 6 hours, but it may also be a longer-term wait. In this case, you will have to wait for the unblocking.

Is it possible to cancel the application?

The funds will not be refunded, If your application has been processed.
You can return your funds (minus a transfer fee) by writing to the online
support service of our website, If the application is paid, but has not been
completed yet.

Why does my bitcoin transaction take a long time to be confirmed?

Delayed transaction confirmation can be caused by the following reasons:

1. Network congestion. In recent years, the number of BTC transactions has grown almost tenfold. As a result, the number of operations that should be included in the block exceeds the size of the block. As a result, a lot of unconfirmed transactions accumulate in the system, and the bitcoin transaction speed decreases.

2. Commission size. The operation of the Bitcoin network is supported by miners who “process” transfers. They have their own priority - the higher the commission per byte of a transaction, the faster it will be added to a new block. So the phenomenon of an unconfirmed transaction is most often a consequence of the low commission that the sender chose.

How to avoid a transaction “hanging”?

You can independently calculate the time for transaction confirmation. Go to btc.com. Here you can see the current average cost of a byte and the approximate confirmation time for a transaction with a particular commission.
You can also track the current number of unconfirmed Bitcoin transactions here.

If you have already sent bitcoin and your transaction is not confirmed, do not worry. On average, a transaction can “hang” for several hours, in rare cases for several days. The funds will eventually reach the recipient or return back to your wallet.

Where can I find the transaction link?

If you have made an exchange for a cryptocurrency, after your application is executed, you can find a link to your transaction in any available browser. For the purposes of this tutorial, we will use popular browsers as an example.

How to find a Bitcoin transaction?

  1. To find a Bitcoin transaction, go to the

    a href="https://www.blockchain.com">https://www.blockchain.com and use the search bar at the top right.
  2. With the search function, you can get information about a specific Bitcoin address, transaction hash or block number if you enter them in the search box.

How to find Litecoin transaction?

  1. To find a Litecoin transaction, go to https://chainz .cryptoid.info/ltc/ and use the search bar located at the top of the site.
  2. In the search box, enter the address of the wallet to which you expect funds to be credited. When you press enter, the information will be displayed on the screen. On this page you can see the balance of this wallet, as well as all incoming and outgoing transactions of this wallet.

How to find an Ethereum transaction?

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  • To find an Ethereum transaction, go to https://etherscan.io and use the search bar at the top part of the site.
  • In the search box, enter the address of the wallet to which you expect funds to be credited. When you press enter, the information will be displayed.
  • How to find a Dash transaction?

    1. To find a transaction Dash, go to https://chainz.cryptoid.info/dash/ and use the search bar located in at the top of the site.
    2. In the search box, enter the address of the wallet to which you expect funds to be credited. When you press enter, the information will be displayed on the screen.

    How to find a Bitcoin Cash transaction?

    1. To find Bitcoin Cash transaction, go to https://www.blockchain.com and use the search bar at the top right.< /li>
    2. Using the search function, you can get information about a specific Bitcoin Cash address, transaction hash or block number if you enter them in the search box.

    How to find Ripple transaction?

    1. To find a Ripple transaction, go to https://bithomp.com and use the search bar.
    2. Using the search function, you can get information about a specific Ripple wallet, transaction hash or block number if you enter them in the search box.

    How do I find an Ethereum Classic transaction?

    1. To find an Ethereum Classic transaction, go to https://blockscout.com/etc/mainnet and use the search bar.
    2. Using the search function, you can get information about a specific Ethereum Classic wallet , transaction hash or block number if you enter them in the search box.

    How to find a Zcash transaction?

    1. To find Zcash transaction, go to https://explorer.zcha.in and use the search bar.
    2. Using the search function, you can get information about a specific Zcash wallet, transaction hash, or block number if you enter them in the search box.

    How to find a Binance Smart Chain transaction BEP 20?

    1. To find a Binance Smart Chain transaction, go to https://bscscan.com  and use the search bar.
    2. Using the search function, you can get information about a specific Binance Smart Chain wallet, transaction hash, or block number if you enter them in the search box.< /li>

    How to find a Binance Chain BEP2 transaction?

    1. To find a Binance Chain transaction, go to https://explorer.binance.org and use the search bar.
    2. Using the search function, you can get information about a specific  Binance Chain wallet, transaction hash or block number if you enter them in the search box.

    How to find a Doge transaction?

      < li>To find a Doge transaction, go to https://dogechain.info and use the search bar.
    1. Using the search function, you can get information about a specific Doge wallet, transaction hash or block number if you enter them in the search box.

    How do I find a Doge transaction?

    1. To find a Doge transaction, go to https://dogechain.info and use the search bar.
    2. Using the search function, you can get information about a specific Doge wallet, transaction hash or block number if you enter them in the search box.

    How to find a Tron transaction?

    1. To find a Tron transaction, go to https://tronscan.org/#/ and use the search bar.
    2. C Using the search function, you can get information about a specific Tron wallet, transaction hash or block number if you enter them in the search box.

    How to find a Monero transaction?

    1. To find a Monero transaction, go to https://localmonero.co and use search bar.
    2. Using the search function, you can get information about a specific monero transaction hash if you enter it in the search box.

    How to find a transaction Tron?

    1. To find a Tron transaction, go to https://tronscan.org /#/ and use the search bar.
    2. Using the search function, you can get information about a specific Tron wallet, transaction hash or block number if you enter them in the search box.

    If you have any questions, our specialists are always ready to assist you in the online chat on our website, or by mail to our technical support support@kassa.cc.

    With warmth and soul,

    Your Kassa


    The letter with a password / account activation has not received

    If you didn’t get a confirmation letter within 24 hours starting from the time of registration. First of all you need to make sure that you entered the correct e-mail address.  Some mail services may perceive such letters as unwanted and mark them as spam or not delivered. The following steps can help to solve a problem:

    1. Make sure that you entered the correct e-mail. Go through the registration procedure again. If a message appears that the email address is busy, e-amail was entered correctly.

    2. Make sure that you check the mailbox during registration. This step is especially relevant for people who use several e-mails or a computer is used by several family members;

    3. Check the "Spam" folder;

    4. Check your spam filter settings (if you use);

    5. Contact the support service of your mail and ask them this problem.

    Please contact the online support on our website, if no one of the steps didn’t help you.

    If asked to clear the Cookies and Chache, how am I to do it?

    Yes, after the functional update in case of any operations on the web-site you could have old files on your computer or other device. We ask you to update Cookies and Cache in order to ensure that all the services work fully and unerringly.

    Instructions for clearing Cookies and Cache in your browser.

    What is a confirmation from the Bitcoin network?

    Usually the new Bitcoin owner can not immediately dispose of them. Once the transaction is completed, it is sent to the Bitcoin network for execution and must be included in the block to become legitimate. The process of transaction inclusion in a detect block structure is called a transaction confirmation. Inclusion in 1 block = 1 confirmation, when there are 6 and more of such acknowledgments the transaction is considered confirmed. This function was introduced against the re-expenditure of the same bitcoins.

    There is a requirement of 2 confirmations from the Bitcoin network on our service, only after that your application will be processed.

    I write to the chat, but they do not answer me!

    The working hours of our operators are from 8:00 to 00:00 Moscow time. They are always happy to answer all your questions and solve all the problems that have arisen. If you encounter a problem during non-working support hours, please write to us in the chat and wait for a response, the operators will immediately respond to you as soon as they start working.